What do I need to submit a rental application?
You need to be least at 18 years of age. Click here to view properties available for rent. You can click the ‘Apply Now’ button on the listing of your choice.
Can I apply for a property “sight unseen”?
Yes, you may, however this is not recommended. Ideally, you should see the property in person. This will help you make a better decision.
We understand that you may not have time to view the property yourself. In such a case, you can arrange for someone to view the property on your behalf.
How do I view the property?
We use an electronic lock box for most of our properties. You may schedule a showing that is convenient to you between the hours of 8:00 am and 8:00 pm.
To arrange for a property viewing for an occupied property, you’ll need to contact us through the contact information on the listing. Please note that we need at least 24 hours to schedule a viewing as we’re required to provide existing tenants with adequate notice.
Do I have to sign a lease?
Yes, lease signing is mandatory. You can do so by online. A lease stipulates each party’s rights and responsibilities. Most of our lease agreements span 12 months.
How much is the security deposit?
We no longer require the traditional security deposit. We have engaged with SayRhino Insurance to satisfy security deposit requirements. Rather than paying a large security deposit you will be able to pay a premium as little as $5.00 per $1,000.00 of coverage. The amount of the policy is normally equivalent to one month’s rent, although it may vary depending on your credit. The policy must be procured before you can move in.
When is rent due?
Rent is due on the first day of every month. The only exception is if your lease specifically states otherwise.
You can typically pay your rent in a few ways. One, by logging into your portal and making a payment, or two, by mailing/dropping off a money order or cashier’s check at our office and thirdly by using pay near me (contact our office for more information)
Due to security reasons, we cannot accept cash payments.
When can I expect a rent increase?
Property owners can increase rent for many reasons, including rising living costs and property expenses. In such a case, we’ll only increase your rent once your existing lease term has ended.
Rent increases don’t always happen, but when it becomes necessary, we’ll make sure the increase is reasonable.
What happens if I’m unable to pay the rent on time?
If you think you may be unable to pay rent, notify us immediately. We may be able to come up with a plan.
Nonpayment of rent is a serious lease violation. We may begin eviction proceedings against you if you fail to communicate with us.
Can you waive my late rent fees under some circumstances?
You must contact our office if your rent payment will be late. Depending on the circumstances will determine if late fees can be waived. Our rules, including the late rent fee waiver, will always comply with the Federal Fair Housing Laws, which means we’ll always treat all our tenants equally.
Do I need renter’s insurance and liability insurance?
Yes, you need renter’s/liability insurance to rent any of our properties. It can help provide you with coverage for your personal items and personal liability.
Can I have a roommate?
Yes, you can. Your roommate, however, needs to be approved. They must pass the same qualifying standards you did when you first applied for the rental. It’s only after they’ve completed this process that they can be allowed to live in the property.
If you keep a roommate without our permission, you risk penalties as well as getting your lease terminated.
Can managers and staff enter my property when I’m not around?
We’ll always notify you of our intentions to enter your rental unit well in advance.
Property managers may need to enter your home for many reasons. For example, to show the unit to prospective tenants, to inspect the premises for damage, to make needed repairs or during an emergency.
Can I change the locks?
No. Installing new locks is a serious lease violation. If you think you need to change your locks, contact us immediately. We may be able to fulfill your request. Note all locks are changed within 7 days of your move in. We use a third-party vendor to perform this action.
Can I make property alterations?
No. Making any property alteration without permission, like changing locks or painting your property is a serious lease violation.
If you need to make an alteration, contact us first. Our office will examine your request and either accept or deny it.
What is your pet policy?
Different property owners have different rules regarding pets. Some may allow them (albeit with some conditions), while others may prohibit them.
If you have a pet, notify us before you move in. You may also need to contact us if you already have one and are thinking about adding another one.
You can find more information about our pet policy here.
What situations warrant an emergency?
Some maintenance issues are emergencies, while others are not. We try to respond to emergencies as quickly as possible to prevent further property damage. The following are examples of emergencies:
- Presence of carbon monoxide
- Gas leaks
- No heat (can qualify as a maintenance emergency)
- No electricity
- Backed-up or clogged toilet (can be a maintenance emergency request)
- Being locked out
- Loud noise
It’s our top concern to keep you as comfortable and safe as possible. We aim to begin repairs as quickly as possible, especially in emergency situations. Whatever the case may be, you’ll need to fill out a maintenance request form.
When do I need to give my notice to vacate?
If you’re planning to terminate the lease, you need to provide us with a 60-days’ notice to vacate or what the lease stipulates. Contact us if you’re unsure about when you’re supposed to provide us with this notice.
Who keeps the tenant’s security deposit?
We no longer hold a deposit as the tenants hold a policy with SayRhino in place of a cash security deposit What do you require from tenants before they can move in?
Once a tenant has passed the screening process, the next thing they must do is sign the lease agreement, provide proof of utilities and insurance as well as pay the move-in costs. The costs include the first month’s rent, procuring their SayRhino policy and any other fees.