How do you collect rent?

Rent is due on the first day of every month. The only exception is if the lease agreement says otherwise. We offer tenants various rent payment methods, including online via their online portal or by dropping a check at our office. We also offer payslip to pay at participating stores.

What happens when a tenant pays rent late?

The lease agreement will be clear about what happens when a tenant fails to pay their rent on time. The first thing we typically do is notify the tenant that they’re late with their rent payments.

Next, if they still haven’t paid, we’ll impose a late fee. If the tenant still remains unresponsive, we’ll be left with no choice but to begin eviction proceedings against them.

How do you calculate rent?

Charging the right rent is important for any rental business. Overcharging makes it harder to land new tenants and may make existing tenants resentful towards you. Conversely, undercharging means leaving money on the table.

Neither of the two scenarios is good for business.

At McCaw Properties, we have the experience, skills and resources to calculate the perfect rent amount for your property. We’ll help you come up with attractive rental rates that will maximize your income.

How long do your leases run?

Most of our leases run for 12 months unless a property owner specifies otherwise.

What’s the security deposit amount?

We require prospective tenants to pay a security deposit fee before renting any of the properties we manage.

The security deposit amount is equivalent to a month’s rent. Sometimes, we may work with tenants with lower credit (contingent on the details) on a higher deposit provided they pass all other requirements.

Who keeps the tenant’s security deposit?

We’ll keep the tenant’s security deposit in our escrow account. We’ll then refund it (all or a portion) to the tenant within 30 days of them meeting the requirements.

What do you require from tenants before they can move in?

Once a tenant has passed the screening process, the next thing they must do is sign the lease agreement, provide proof of utilities and insurance as well as pay the move-in costs. The costs include the first month’s rent, security deposit and any other fee.

What happens when a tenant damages my property?

We know how valuable your property is to you. We’ll take care of it as if it were our own.

We’ll inform you immediately if we find out a tenant has caused negligent or careless property damage and seek your permission to commence repair works.

We have a team of professional, experienced and reliable vendors that can get the work done in the shortest time possible.

Will I lose control of my property once you start managing it?

No, you won’t! At McCaw Properties, we keep our clients updated on everything we do. We’ll always seek your advice and guidance in regards to your property.

How will you advertise my property?

You can rely on our expertise to help get your property rented in the shortest time possible. We have tried-and-tested marketing strategies that will help get your property in front of as many eyes as possible.

From “For Rent” signs and newspaper ads to top rental listing sites and social media promotion, you can count on us to fill your vacancies asap.

We also begin marketing properties that are soon to be vacated early. For this reason, we require our tenants to give us adequate notice before they move out.

How long does it take you to fill a vacancy?

Vacancies are every landlord’s worst nightmare. They mean zero income at the end of the month. We begin to profusely market our clients’ properties the moment they hire us.

However, there’s no direct answer as to the length of time it may take to find a tenant for your property; it’s on a case-by-case basis.

How do you screen tenants?

We screen tenants to help weed out potential problem renters. We check the prospective tenant’s level of income and creditworthiness as well as verify their rental and criminal background.

This helps us get a tenant that pays on time, causes fewer issues, cares for the property and rents long-term.

Do you allow pets?

This decision is the prerogative of the property owner. That said, we usually advise our clients to consider allowing pets into their properties because most renters have pets.

A survey conducted by the National Pet Owners Survey found that 68% of U.S. households own a pet. That’s more than two-thirds of the entire U.S. population.

Thus, failing to allow pets into your property may mean working with a much smaller tenant pool, leading to longer vacancies.

Do you recommend allowing smokers?

No, we don’t. We make sure tenants understand it’s a violation to smoke inside of the property before they sign the lease. Smoking inside the premises causes property damage, which means a higher maintenance bill every lease cycle.

How will you care for my property?

If you give us the go-ahead, we’ll carry out regular reviews of your property. We typically conduct two reviews per lease term: when the tenant moves in and when the tenant moves out.

How do you handle emergencies?

We’re available to our tenants 24/7 via the hotline number. We respond depending on the nature of the problem at hand.

What reports will you send and how often?

We’ll give you access to our online portal once you hire us. From the portal, you’ll be able to conveniently access all your reports at any time.

What type of properties do you manage?

We provide a variety of residential (single-family, duplex, fourplex) and association management services.

 If you’re unsure whether we manage your specific property type, please get in touch with us.